The Family Network is the Data Controller of your Information for the purposes of the General Data Protection Regulation 2016.

By using our website, you consent to our collection and use of your personal information as described below in this Policy. If any changes are made to this policy, we will inform you via E-mail and you will have an option to close your account with us.

What information do we collect and process?
We collect your email address when you contact us. This is securely secured and is only used to contact you and is not sold to a third party. If you would like to know what data, we hold about you please contact us at

What do we do with the information?
• Administer your account
• Send communications and administrative emails about our services.
• Undertake process e.g. Invoicing and shipping

Why do we collect the Information?
Our lawful reason for processing your data is based on our legitimate business interests because we need to process your data to carry out our obligations under the contact of purchase and supply or because we need to comply with a legal obligation. Without it we cannot administer your purchase order properly and for customers, we need to administer a successful order process. We may use your personal information without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so.

How long will we keep your data for?
There are many legal and regulatory requirements which govern how long we need to store your personal information for. Instead of destroying or erasing your personal information, we make it anonymous so that it cannot be tracked back to you.

For customers who purchase through our website, by law we must keep your data for longer.

What are the rights of the individuals whose data we process?
It is important that the information we process on you is accurate and up to date so please inform us of any changes by emailing us at

If we are processing your personal data you have the following rights:
• The right to be informed of what data we are processing, what for, how we obtained the
data and to whom it is released.
• You have the right to access the data we are processing on you
• The right to rectification of the data if incorrect or inaccurate
• The right of erasure (in certain circumstances such as where you gave your consent to
• The right to restrict processing (to request that we do not process data for certain activities
in certain circumstances)
• The right to data portability (where appropriate)
• The right to object
• The right not to be subject to automated decision making.

How can I find out what personal information The Family Network hold of me?
Under the Act you have the right to request a copy of the personal information that we hold of you. As permitted by the Act, and it will require two pieces of identification to prove your identity. You can obtain this information by emailing at

Will my personal data be used for marketing?
Where you have provided us with the appropriate consents, or where the Act entitles us to do so, we may send you marketing materials about latest items, the latest news, discount and offers. We will not sell your information to third parties for marketing purposes.

Keeping your personal information safe and secure
We seek to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to protect your personal information from loss and unauthorised access, copying, use, modification or disclosure.
We have procedures in place to deal with a suspected data security breach and will notify the Information Commissioner’s Office (ICO) and you of any suspected breach where legally required to do so.

How to contact us
If you have any questions regarding privacy or this Policy, you may contact us on at If you are unsatisfied with our response, or you believe we have not complied with your data protection rights you may make a written submission to the Information Commissioner (ICO)
Please note with regards to financial information, we use PayPal as a method of payment on our website. You can find their Privacy Policy here.